FAQ

Maintenance FAQ’s

Q: What if power is out in PART of my apartment?

A: If power is out in part of your apartment, this usually means your breaker has tripped. To reset the breaker, locate the breaker panel. All breakers should be in the ‘ON’ position. If you have a breaker in the ‘OFF’ position, switch it on.

Q: How often should I replace my AC Filter?

A: We suggest replacing it every 30 days. AC Filters can be picked up in the leasing office at no charge.

Q: My garbage disposal not working or turning on. What should I do?

A: There is a reset button on the disposal under the sink. Press the button and turn the disposal on. If this does not work due to a clog, turn the disposal off and remove the debris clogging it. If the problem continues contact the leasing office to put in a work order request.

Avoid putting the following items in your garbage disposal:

  • Egg shells
  • Fruit and vegetable peelings
  • Candle wax
  • Hair
  • Bones
  • Dish cloths

Q: What cleaning products can be used on the bathtubs?

A: Scrubbing Bubbles or any non-bleach product works best to avoid discoloration and damage to the tub finish. DO NOT use bleach or products that contain bleach. Avoid harsh abrasives including but not limited to Comet, Soft Scrub, etc.

Q: How do I request pest control?

A: Pest control is available by contacting the leasing office. Pest control is at most communities on a weekly basis.  Make sure all dirty dishes are washed and all trash removed from your apartment.

Q: How do I work the thermostat?

A: Thermostat should be left on ‘auto’ setting and then cool or heat. Never set the thermostat to the ‘on’ or ‘off’ setting. If you hear the unit running but no cold air coming out of unit, please turn it to the off position until maintenance arrives.

Q:  How do I change batteries in my smoke detector?

A: The front panel of the smoke detector comes off and uses 9-volt batteries.  Replacement batteries can be picked up at no charge in the leasing office.

Q: What is an emergency service request?

A: An emergency service request consists of:

  • AC or heat not working
  • water leak
  • flooding
  • electrical outage
  • clogged toilet if only 1 bathroom

Miscellaneous FAQs

Q: What should I do before my move in date?

a.  For MS Communities – Contact your leasing consultant and they will provide you with the information on establishing electricity service.
b.  For TX Communities – Contact your leasing consultant and they will assist you in enrolling with our Landmark Lites program.
c.  Remember to change your address by visiting www.USPS.com.

Q: What is the pet policy?

A: We accept pets up to 35 lbs. and breed restrictions apply.  Please contact your leasing office to discuss pet fees and deposits.  We comply with all applicable fair housing laws and guidelines.

Q: When will I receive my first water bill and how do I pay it?

A: You will receive your first water bill 30-60 days after your move in date. Payment can be made with your rent to the leasing office.

Q: How is my water bill calculated?

A: Each apartment’s water is sub-metered. This means you pay the per gallon rate for gallons used. Gallon usage is determined by an electronic reading of your water meter.

Q:  What forms of payment do you accept?

A: We accept checks, money orders and credit cards. Credit or debit card and e-check payments can be made online at www.rentpayment.com. Fees may apply.